FoneMonitor Refund Policy

Updated in December, 2017.

Any purchase of FoneMonitor tools and services shall be regulated by this Refund Policy.

PRIOR TO PLACING YOUR ORDER PLEASE GET FAMILIAR WITH ALL THE ESSENTIAL RESTRICTIONS AND EXCLUSIONS RELATING YOUR RIGHTS OVER YOUR PURCHASES.


General Terms:

The terms are applicable to the cases where the FoneMonitor Customer Support Center fails to overcome the technical issues thereby making the customer eligible for a full refund as per the Refund Policy stated below. In most cases, the claims for refund can be avoided by accepting the professional help by writing to our Customer Support Center at support@fonemonitor.com.


Refund Conditions

The customer is deemed to be eligible for a full refund provided his/her reasons do not contradict with the Refund Policy described below. Once eligible, the full refund shall be accommodated if claimed within 7 days following the day of the purchase.

The user can no longer avail the benefit of the Refund Policy if the refund reasons are out of control for FoneMonitor, such conditions include and are not limited to:


Refund Procedure

To claim the refund, a refund request which can be processed within seven business days must be made only by sending to FoneMonitor at support@fonemonitor.com and no other means of a request are allowed.

CHARGEBACK RELATED

You need to agree that we hold the right to suspend any and all accounts related to us, in the event of a chargeback by a credit card company or similar action by any other payment provider connected to your purchase of any subscription plan(s).

Once the receipt of the unpaid purchase(s) is received only then will we choose to process the account the reactivation. The service charge(s) with our credit card payment processor will be identified on your credit card statement.

The user agrees to cover the fees resulting from a chargeback or any other payment disputes brought upon by you, your bank, or Payment Provider, and also the disputes that require accounting or legal services.

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